Your privacy is our responsibility
Your personal information is stored with the highest level of security at ff888. Read our privacy policy — what data is collected, how it is used, and what your rights are.
ff888 ("we", "our", "platform") places the highest importance on your privacy. This privacy policy explains what information we collect, how we use it, and what your rights are. By using ff888's services, you are agreeing to the terms of this policy.
What information we collect
We collect information in two main categories — information you provide to us and information collected automatically. Details are described below.
1.1 Information you provide
This includes information you voluntarily provide during account registration and use:
- Full name and date of birth (for age verification — only users aged 21 and above may use the service)
- Valid email address and mobile number
- Payment information, such as bKash, Nagad, Rocket, Upay, or bank account details
- National ID card or passport information for identity verification
- Messages and requests you send to customer support
1.2 Automatically collected information
When you use the ff888 platform, our servers automatically collect certain technical information:
- IP address and device identification information
- Browser type, operating system, and device model
- Date and time of access to the platform
- Pages you visit and your navigation patterns
- Information collected through cookies and similar tracking technologies
Purpose of using information
ff888 uses the collected information for the following purposes. Each purpose is clear, limited, and based on a lawful basis.
2.1 Account management and service delivery
Information is needed to create, verify, and maintain your account. Your payment information is used to process logins, deposits, and withdrawals. The minimum deposit at ff888 is ৳300 and the minimum withdrawal is ৳800 — we need accurate information to process these transactions properly.
2.2 Security and fraud prevention
We analyze information to ensure platform security and prevent unauthorized access. SSL encryption and ensuring fair play are part of our core priorities.
2.3 Age verification and responsible gaming
This platform is operated exclusively for users aged 21 and above. Your personal information is used to comply with age verification and responsible gaming policies.
2.4 Customer support
We use your account history and contact information to provide fast and effective solutions to your issues. ff888's 24/7 live chat and email support team provides assistance in Bengali and English.
2.5 Service improvement
Anonymized statistical data is analyzed to improve platform performance and user experience.
Information sharing and third parties
ff888 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited cases:
- Payment processing — to complete transactions with bKash, Nagad, Rocket, Upay, and bank transfer service providers
- Technology partners — trusted companies providing platform operations, security, and analytics services, who operate under strict confidentiality agreements
- Legal obligations — in response to court orders or lawful requests from law enforcement agencies
- Fraud prevention — with relevant authorities in the case of active investigations
Outside of the above cases, none of your information is shared with third parties. All our partners are required to follow data protection protocols that meet international standards.
Data protection and security measures
ff888 has put in place modern technical and administrative measures to protect your information.
4.1 Technical protection
- SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
- Database-level encryption — collected information is stored securely
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) support
- Real-time fraud detection system
4.2 Administrative protection
- Only authorized staff have access to your information
- Regular privacy training for staff
- Complete audit logs of data access are maintained
- Mandatory confidentiality agreements with third parties
That said, complete security on the internet cannot be guaranteed. We make every effort, but you are also advised to keep your account password confidential.
Cookies and tracking technologies
The ff888 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
5.1 Types of cookies
- Essential cookies — essential for the basic functionality of the platform; these cannot be disabled
- Functional cookies — remember your preferences and settings (such as language selection)
- Analytics cookies — used to understand user behavior; data is anonymized
- Security cookies — for fraud detection and session protection
5.2 Cookie control
Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may affect some functionality of the platform.
Data retention period
We retain your personal information only for as long as necessary. The criteria for determining the retention period:
- While your account is active — all necessary information is retained
- After account closure — information is kept for a defined period to meet legal and regulatory obligations
- Financial transaction records — may need to be retained for an extended period in accordance with applicable law
- Customer support communications — for a reasonable period after the issue is resolved
Once the retention period ends, information is securely deleted or fully anonymized.
Your rights
As a user of ff888, you have important rights over your own information.
7.1 Right to access
You may request to know what information we hold about you. We will provide you with a copy of that information through a secure method.
7.2 Right to correction
If the information we hold about you is incomplete or incorrect, you may request a correction. We will update it as quickly as possible.
7.3 Right to deletion
In certain circumstances, you may request deletion of your information. However, some information may not be possible to delete due to legal obligations.
7.4 Right to object to processing
You may object to the processing of your information for specific purposes. A request to opt out of marketing communications can be made at any time.
7.5 Right to data portability
You may request to receive your information in a structured, standard format.
To exercise any of these rights, contact us at [email protected] or through 24/7 live chat.
Minors and age restrictions
ff888 is strictly not available to anyone under the age of 21. This platform is operated exclusively for users aged 21 and above.
We do not knowingly collect any information from users under the age of 21. If we discover that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.
Parents and guardians are requested to contact us immediately if your child has created an account on this platform.
International data transfers
ff888 operates using international infrastructure. Your information may be processed or stored on servers located in various countries. In such cases:
- Any international data transfer is conducted under appropriate safeguards
- Third-party service providers comply with internationally recognized data protection standards
- Adequate protection of data is ensured through contractual arrangements
Policy changes and updates
ff888 may update this privacy policy from time to time. In the event of changes:
- You will be notified by email or through a platform notification if there are significant changes
- The date of the change will be noted at the top of the page
- Continuing to use the platform after an update will be considered acceptance of the new policy
It is recommended that you visit this page regularly to stay informed of the latest information.
Contact and complaint resolution
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Live chat — available 24/7 on the ff888 platform, support in Bengali and English
- Email — [email protected] (please state the subject as a personal data request)
We take every complaint seriously and try to provide a resolution as quickly as possible. Your trust and privacy at ff888 are invaluable to us.
This privacy policy applies to all services on the ff888 platform. For more details, see our Terms & Conditions and Responsible Gaming pages.
Have more questions?
Our support team is always ready to help with any questions about privacy or security. You can also find answers to common questions on the ff888 FAQ page.
View FAQ